Bike Rental Emergency Action Plan

Emergency Phone: 911
Banff Adventures Phone: 403 762 4554
Banff Adventures Address: 211 Bear Street, Banff, AB, T1L1E4

If rider becomes ill:

• Dismount bike and locate a safe spot for yourself and the bike equipment
• Rest, sit if needed, and self-assess the situation
• If situation stabilizes, use judgement as to walking or riding bike back to Banff Adventures
• If situation become worse, call 911 to initiate EMS response
• Follow directions of EMS staff

If emergency evacuation is required, lock bike(s) in place (to a tree/fence/etc.) and call Banff Adventures at 403 762 4554 to inform staff of the situation and location of equipment and to fill out an incident report.

If damage to bike occurs:

• Assess the area and find a safe location rider and bike equipment
• To the best of your knowledge, assess bike equipment to determine the damage
• If unsure of the damage, do not ride bike as this might further damage the equipment and increase replacement costs of the bike
• Walk the bike back to Banff Adventures 211 Bear Street, Banff, AB, T1L1E4 to fill out Incident Report

If you cannot walk the bike back to Banff Adventures, lock bike(s) in place (to a tree/fence/etc.) call Banff Adventures at 403 762 4554 to inform staff of the situation and location of damaged equipment. Banff Adventures do not provide emergency care or services

If medical emergency occurs: “Emergency Protocol”:

• Assess the area and find a safe location for injured person (do not move if head/neck injury) and bike equipment
• Assess the injured party to see if advance medical care is needed
• If needed, call 911 to initiate EMS response
• Follow directions of EMS staff

If emergency evacuation is required, lock bike(s) in place (to a tree/fence/etc.) and call Banff Adventures at 403 762 4554 to inform staff of the situation and location of equipment and to fill out an incident report. Banff Adventures do not provide emergency care or services.

Weather Emergencies:

Weather is unpredictable and highly variable. It is up to the renter to check the weather forecast, radar, and actual conditions at all times. Be aware that weather forecasts can be inaccurate at times. Ultimately, if weather will not permit a safe experience for participants do not take part in this activity.

If lightning/thunder occurs:

• If lightning and thunder exist within 30 seconds of each other seek shelter immediately
• Remain in shelter for 30 minutes after the last seen lightning or sound of thunder
• If situation become worse, call 911 to initiate EMS response
• Follow directions of EMS staff

If emergency evacuation is required, lock bike(s) in place (to a tree/fence/etc.) and call Banff Adventures at 403 762 4554 to inform staff of the situation and location of equipment and to fill out an incident report. Banff Adventures do not provide emergency care or services 

If you get lost:

• Do not panic, remain calm, and re-focus
• Stop moving and use your phone GPS/map to help identify your location (Banff Adventures Address - 211 Bear Street, Banff, AB, T1L1E4)
• Use phone map or surrounding landmarks to get bearings
• Look for trailhead maps, town signs and street signs for spatial assistance
• Stop movement to avoid making the situation worse

If situation become worse, call 911 to initiate EMS response

• Follow directions of EMS staff
• Banff Adventures do not provide emergency care or services

If group gets split up:

• In the event of the group getting split up, remain calm, re-focus and get to a safe location to attempt to reconnect or communicate with other group members
• Attempt to contact other group members to create a reconnection plan
• If reconnection cannot be made, and emergency services are needed call 911 to initiate EMS response
• Follow directions of EMS staff

Banff Adventures do not provide emergency care or services

If there is an interaction with wildlife:

• Do not panic, remain calm and re-focus
• Remember that animals typically won’t bother humans if humans don’t bother the animal
• Depending on the animal, it is typically best to stop and slowly back away
• If an emergency occurs, find a safe location away from the animal and call 911 to initiate EMS response
• Follow directions of EMS staff
•  

If emergency evacuation is required, lock bike(s) in place (to a tree/fence/etc.) and call Banff Adventures at 403 762 4554 to inform staff of the situation and location of equipment and to fill out an incident report.
Any close or negative encounters with wildlife should be reported to Parks Canada on 403-762-1470. Banff Adventures do not provide emergency care or services

Hospitals/ Medical Centre

Banff Mineral Springs Hospital
Address: 305 Lynx St, Banff, AB T1L 1H7
Phone: 403 762 2222
 

Alpine Medical Clinic
Address: 211 Bear St #201a, Banff, AB T1L 1J8
Phone: (403) 762-3155

Fire Departments

Banff Fire Department 
Address: 201 Beaver Street, Banff
Phone: (403) 762-1256

Bike safe and enjoy your ride!