CANCELLATION POLICY

All tours are subject to a 48 hour cancellation policy unless otherwise indicated on your booking confirmation. Guests are able to change / cancel bookings outside of 48 hours and receive a full refund.

No changes / reschedules will be permitted within 48 hours of tour time.  No refunds will be provided within 48 hours of tour time.

Ticket sales are non refundable. 

Accommodation / Hotel bookings are subject to a 72 hour cancellation policy, unless stated otherwise.

Group bookings of 10 or more are subject to a 7 day cancellation policy. No changes, reschedules or refunds will be provided within 7 days of tour time.

Custom, private and some group bookings are subject to longer cancellation periods and specific policies. These will be listed on the group contracts / itineraries.

We reserve the right to cancel due to bad weather, insufficient numbers or for any reason. Prices are subject to change without notice. A release of liability must be signed prior to any activity. Please refer to the booking confirmation for specific weight and age restrictions for your tour. Banff Adventures Unlimited & Hydra River Guides cannot be held liable for any injuries, losses or damages in any such way.

TERMS & CONDITIONS

We accept the following payment methods:

  • VISA
  • MASTERCARD
  • DEBIT
  • CASH (in store only)

Full payment is required at the time of booking.

Prices are per person in Canadian Dollars, unless otherwise stated

Prices exclude GST, fees & taxes unless otherwise stated.

Price quotations are subject to change without notice until a booking has been confirmed.

Certain products may involve fees that are additional to the prices stated on the site.

No shows, missed departures or unused services will be non-refundable.